South African Airways

Voyager and Star Alliance

• How it works Collapsed Content

  EARN AND SPEND MILES With the Star Alliance network every time you fly, you can earn or spend miles no matter which of the member airlines you choose to travel with. Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, ITA Airways, LOT Polish Airlines, Lufthansa, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United. Now you are able to earn Tier miles across all Star Alliance member airlines for Voyager Silver, Gold and Platinum Status (only SAA miles will qualify for Life Time Platinum Status). Once you’ve earned enough miles you will be eligible for either Star Alliance Silver or Gold Status, and recognised as a valuable Voyager Member whenever you travel on a Star Alliance member airline. You will also be entitled to the following Star Alliance benefits:

• Gold Status Collapsed Content

  Your Gold, Platinum and Lifetime Platinum Status will automatically qualify you for these Star Gold benefits when flying on a Star Alliance member airline.

  • Priority Airport Check-In: You’ll be able to avoid long queues by checking in at the separate check-in desks provided for Star Alliance Gold members.
  • Extra Baggage Allowance: You’ll be entitled to check in an additional 20kg or one additional piece of luggage (allowing members to check-in three bags instead of two where the Piece Concept is applicable).
  • Gold Track (Priority Security & Immigration): You'll be able to proceed more smoothly through security, bypassing the usual queues when and where available.
  • Airport Lounge Access:  As a Star Alliance Gold Member, you and a friend will have access to more than 1000 lounges worldwide when you travel with any Star Alliance member airline, regardless of class of travel.
  • Priority Boarding: You’ll be able to board at your convenience along with First and Business Class passengers. (Subject to local regulations.)
  • Priority Baggage Handling: You’ll be entitled to priority baggage service across the entire Star Alliance network.
  • Priority Reservations Waitlist: You’ll receive priority waitlisting if the flight you want is already fully booked.
  • Priority Airport Standby: You’ll receive priority standby listing if you arrive at the airport without a reservation for a specific flight. (Subject to local regulations.) Should you hold a full-fare ticket for one Star Alliance member airline you can rebook on another.

  Read the full Gold membership status and benefits here.

• Silver Status Collapsed Content

  Your Silver Voyager Status will automatically qualify you for these additional Star Silver benefits when flying on a Star Alliance member airline.

  • Priority Reservations Waitlist: You’ll receive priority waitlisting if the flight you want is already fully booked.
  • Priority Airport Standby: You’ll receive priority standby listing if you arrive at the airport without a reservation for a specific flight. (subject to local regulations). Should you hold a full-fare ticket for one Star Alliance Member airline you can rebook on another.

• Tier comparative Collapsed Content

  Voyager Categories Comparative

  	Star	Star Silver	Star Gold
  Star Alliance Tier Miles exclusivity	X	X	X
  Mileage earn & spend across Star Alliance network	X	X	X
  Priority reservations waitlist		X	X
  Priority airport stand-by		X	X
  Priority airport check-in			X
  Priority baggage handling			X
  Priority boarding where available			X
  Gold Track* (Priority Security & Immigration) where available			X
  Extra baggage allowance, 20 kg or one additional piece of luggage			X
  Worldwide airport lounge access			X

  *Gold Track - Gold status holders, First and Business Class customers have priority at airport security and passport control in more than 130 locations globally. To see where Gold Track (Priority Security and Immigration) is currently available, visit www.staralliance.com/gold-track

• Star Alliance Award Chart Collapsed Content

  Expand table

  Star Alliance Award Chart

  From / To	Class	Southern Africa	Africa	Europe	Middle East	South America	Australia, New Zealand, Oceania	North & South Asia	Central Asia	North America	Central America, Hawaii & Caribbean
  Southern Africa	Economy Business First	17 100 27 000 n/a	85 900 155 700 245 800	125 700 209 200 330 300	107 400 177 600 280 400	90 200 142 600 n/a	138 200 218 400 344 800	172 100 272 000 429 400	86 800 137 200 n/a	122 500 193 600 305 600	224 300 354 500 559 700
  Africa	Economy Business First		113 400 179 300 283 000	143 000 225 900 356 700	106 500 168 200 265 600	205 800 325 100 513 300	186 900 295 300 n/a	196 300 310 200 489 700	86 300 136 300 n/a	177 200 271  000 442 100	179 000 319 000 470 200
  Europe	Economy Business First			91 900 145 200 n/a	93 200 147 400 232 600	120 500 190 400 300 600	195 800 309 400 488 400	166 400 263 000 415 300	67 300 106 400 167 900	128 800 203 500 321 300	142 600 225 400 355 800
  Middle East	Economy Business First				103 100 162 900 257 100	179 600 283 800 448 100	173 700 274 500 433 400	111 400 176 000 277 900	33 800 53 400 84 200	171 600 271 200 428 200	215 300 340 200 537 100
  South America	Economy Business First					47 500 75 100 111 700	151 600 239 600 356 300	191 800 303 100 450 700	186 800 295 200 439 000	116 200 183 700 273 100	107 900 170 600 253 700
  Australia, New Zealand & Oceania	Economy Business First						48 200 76 100 113 200	108 200 171 000 254 300	153 400 242 400 360 400	116 800 184 500 274 400	152 700 241 300 358 900
  North & South Asia	Economy Business First							22 200 35 100 52 200	86 800 137 200 204 100	190 200 300 500 446 900	176 300 278 600 414 300
  Central Asia	Economy Business First								26 400 41 700 62 000	186 500 294 700 438 200	199 800 315 800 469 600
  North America	Economy Business First									38 300 60 600 90 600	83 400 138 700 206 300
  Central America, Hawaii & Caribbean	Economy Business First										152 700 241 300 355 600

  From / To	Class	Southern Africa	Africa	Europe	Middle East	South America	Australia, New Zealand, Oceania	North & South Asia	Central Asia	North America	Central America, Hawaii & Caribbean
  Southern Africa	Economy Business First	17 100 27 000 n/a	85 900 155 700 245 800	125 700 209 200 330 300	107 400 177 600 280 400	90 200 142 600 n/a	138 200 218 400 344 800	172 100 272 000 429 400	86 800 137 200 n/a	122 500 193 600 305 600	224 300 354 500 559 700
  Africa	Economy Business First		113 400 179 300 283 000	143 000 225 900 356 700	106 500 168 200 265 600	205 800 325 100 513 300	186 900 295 300 n/a	196 300 310 200 489 700	86 300 136 300 n/a	177 200 271 000 442 100	179 000 319 000 470 200
  Europe	Economy Business First			91 900 145 200 n/a	93 200 147 400 232 600	120 500 190 400 300 600	195 800 309 400 488 400	166 400 263 000 415 300	67 300 106 400 167 900	128 800 203 500 321 300	142 600 225 400 355 800
  Middle East	Economy Business First				103 100 162 900 257 100	179 600 283 800 448 100	173 700 274 500 433 400	111 400 176 000 277 900	33 800 53 400 84 200	171 600 271 200 428 200	215 300 340 200 537 100
  South America	Economy Business First					47 500 75 100 111 700	151 600 239 600 356 300	191 800 303 100 450 700	186 800 295 200 439 000	116 200 183 700 273 100	107 900 170 600 253 700
  Australia, New Zealand & Oceania	Economy Business First						48 200 76 100 113 200	108 200 171 000 254 300	153 400 242 400 360 400	116 800 184 500 274 400	152 700 241 300 358 900
  North & South Asia	Economy Business First							22 200 35 100 52 200	86 800 137 200 204 100	190 200 300 500 446 900	176 300 278 600 414 300
  Central Asia	Economy Business First								26 400 41 700 62 000	186 500 294 700 438 200	199 800 315 800 469 600
  North America	Economy Business First									38 300 60 600 90 600	83 400 138 700 206 300
  Central America, Hawaii & Caribbean	Economy Business First										152 700 241 300 355 600

• Star Alliance Upgrade Award Chart Collapsed Content

  Expand table

  Star Alliance Upgrade Award Chart

  From / To	Class	Southern Africa	Africa	Europe	Middle East	South America	Australia, New Zealand, Oceania	North & South Asia	Central Asia	North America	Central America, Hawaii & Caribbean
  Southern Africa	Economy to Business	10 000	20 000	35 000	25 000	35 000	35 000	40 000	35 000	60 000	n/a
  	Business to First	15 000	n/a	50 000	n/a	n/a	n/a	55 000	n/a	n/a	n/a
  Africa	Economy to Business		10 000	30 000	30 000	n/a	n/a	40 000	n/a	n/a	n/a
  	Business to First		15 000	35 000	n/a	n/a	n/a	55 000	n/a	n/a	n/a
  Europe	Economy to Business			10 000	30 000	40 000	60 000	50 000	45 000	35 000	40 000
  	Business to First			15 000	35 000	55 000	75 000	65 000	60 000	50 000	55 000
  Middle East	Economy to Business				10 000	n/a	n/a	35 000	25 000	n/a	n/a
  	Business to First				15 000	n/a	n/a	50 000	35 000	n/a	n/a
  South America	Economy to Business					10 000	n/a	55 000	55 000	30 000	n/a
  	Business to First					15 000	n/a	70 000	15 000	45 000	n/a
  Australia, New Zealand & Oceania	Economy to Business						10 000	30 000	30 000	n/a	n/a
  	Business to First						15 000	45 000	;45 000	n/a	n/a
  North & South Asia	Economy to Business							10 000	25 000	40 000	30 000
  	Business to First							15 000	35 000	55 000	40 000
  Central Asia	Economy to Business								10 000	40 000	30 000
  	Business to First								15 000	55 000	40 000
  North America	Economy to Business									10 000	15 000
  	Business to First									15 000	20 000
  Central America, Hawaii & Caribbean	Economy to Business										10 000
  	Business to First										15 000

  From / To	Class	Southern Africa	Africa	Europe	Middle East	South America	Australia, New Zealand, Oceania	North & South Asia	Central Asia	North America	Central America, Hawaii & Caribbean
  Southern Africa	Economy to Business	10 000	20 000	35 000	25 000	35 000	35 000	40 000	35 000	60 000	n/a
  	Business to First	15 000	n/a	50 000	n/a	n/a	n/a	55 000	n/a	n/a	n/a
  Africa	Economy to Business		10 000	30 000	30 000	n/a	n/a	40 000	n/a	n/a	n/a
  	Business to First		15 000	35 000	n/a	n/a	n/a	55 000	n/a	n/a	n/a
  Europe	Economy to Business			10 000	30 000	40 000	60 000	50 000	45 000	35 000	40 000
  	Business to First			15 000	35 000	55 000	75 000	65 000	60 000	50 000	55 000
  Middle East	Economy to Business				10 000	n/a	n/a	35 000	25 000	n/a	n/a
  	Business to First				15 000	n/a	n/a	50 000	35 000	n/a	n/a
  South America	Economy to Business					10 000	n/a	55 000	55 000	30 000	n/a
  	Business to First					15 000	n/a	70 000	45 000	45 000	n/a
  Australia, New Zealand & Oceania	Economy to Business						10 000	30 000	30 000	n/a	n/a
  	Business to First						15 000	45 000	45 000	n/a	n/a
  North & South Asia	Economy to Business							10 000	25 000	40 000	30 000
  	Business to First							15 000	35 000	55 000	40 000
  Central Asia	Economy to Business								10 000	40 000	30 000
  	Business to First								15 000	55 000	40 000
  North America	Economy to Business									10 000	15 000
  	Business to First									15 000	20 000
  Central America, Hawaii & Caribbean	Economy to Business										10 000
  	Business to First										15 000

• Star Alliance Upgrade Award Terms and Conditions Collapsed Content

  • Star Alliance Upgrade awards are valid on Star Alliance operating carriers only, members must be booked on operating carrier code.
  • Star Alliance Upgrade awards are not permitted on Star Alliance marketing flight numbers.
  • Upgrade class from Economy or Premium Economy to Business: I/class.
  • Upgrade class from Business to First Class: O/class.
  • Upgrade Awards are available for one class upgrade only (Economy to Business or Business to First class).
  • Double class upgrades are not permitted, except where carriers have a 2 cabin service on certain routes e.g. Economy and First class only. When the passenger applies for an upgrade, the system will automatically allocate the First Class cabin as the upgraded cabin due to no Business class service available.
  • Miles earned for travel using an Upgrade Award will be based on the original booking class purchased, not on the upgraded class.
  • Upgrade rules are subject to the operating carrier.
  • Upgrades are not permitted by some Star Alliance carriers if the booking contains connecting flights (married segments).
  • Eligibility for the Star Alliance Upgrade Awards depends on the booked commercial class and the participating carrier.
  • A confirmed ticketed booking in the eligible class is required in order to request the Star Alliance Upgrade Award redemption.
  • The Star Alliance Upgrade Award redemption is based per segment/sector.
  • No complimentary stopover is permitted.
  • No re-issuance of the ticket is required, the original lower class booking reflects the upgraded Star Alliance class (I ) should the transaction been successful.
  • Star Alliance Upgrades cannot be requested within 24hrs of departure of the applicable flight.
  • Should there be a difference in carrier imposed fees from the departure airport, these fees may be collected without re-issuance of the ticket.

• Eligible Revenue booking classes for Star Alliance Upgrades on Star Alliance Carriers Collapsed Content

  Star Alliance Upgrades on Star Alliance Carriers Table

  Airline (operating carrier)	Upgrade from Economy to Business Class	Upgrade from Business to First Class
  Aegean (A3)	Y B	n/a
  Air India (AI)	Y B	C D
  Avianca (AV)	Y B	n/a
  Austrian (OS)	Y B E G	n/a
  Asiana (OZ)	Y B	C D
  Brussels (SN)	Y B	n/a
  Copa (CM)	Y B	n/a
  Croatia (OU)	Y B	n/a
  EgyptAir (MS)	Y B	C D
  Lufthansa (LH)	Y B	J C D
  LOT (LO)	Y B	n/a
  TAP (TP)	Y B	n/a
  Thai (TG)	Y B	C D
  Turkish (TK)	Y B	n/a
  United (UA)*	O A Y B	J C D
  Air Canada (AC)	Y B O	n/a
  Air China (CA)	G Y B	J C D
  ANA (NH)	Y B E G	C Z J D
  Air New Zealand (NZ)	Y B U E O	n/a
  EVA (BR)	Y B K	n/a
  Ethiopian	Y G S B	n/a
  Singapore Airlines (SQ)	Y B (Aircraft without Premium Economy Cabin) S T P L (Aircraft with Premium Economy Cabin)	U C J Z (Aircraft without or with Premium Economy Cabin)
  Shenzhen (ZH)*	Y B M H	n/a
  Swiss (LX)	Y B M U G E	C D J

  *Upgrades permitted from Economy to First class where only 2 class cabin services are available on certain routes.

• Star Zone Descriptions Collapsed Content

  Southern Africa	Botswana, Lesotho, Mozambique, Malawi, Namibia, South Africa, Swaziland, Zambia, Zimbabwe
  Africa	Algeria, Angola, Benin, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Central African Republic, Chad, Côte d’Ivoire, Comoros, Congo Brazzaville, Democratic Republic of Congo, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Ghana, Guinea, Guinea-Bissau, Kenya, Liberia, Libya, Mali, Madagascar, Mauritania,  Mauritius, Madeira, Mayotte, Niger, Nigeria, Reunion Islands, Rwanda, Saint Helena/Ascension/Tristan da Cunha, São Tomé and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Uganda, Tanzania, Togo
  Europe	Albania, Armenia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia (Caucusus), Gibraltar, Great Britain, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldovia, Morocco, Montenegro, Netherlands, Norway, Poland, Portugal, (excl Madeira), Romania, Russia, Serbia-Montenegro, Slovakia, Slovenia, Spain (incl the Balearics, excl. the Canary Islands), Sweden, Switzerland, Tunisia, Turkey, Ukraine, Western Sahara
  Middle East	Azerbaijan, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kazakstan, Kuwait, Kyrgyzstan, Lebanon, Oman, Qatar, Saudi Arabia, Syria, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen
  South America	Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela
  Australia, New Zealand, Oceania	Australia (incl Tasmania), Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Mariana Islands, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Norfolk Islands, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Tonga, Tuvalu, United States Minor Outlying Islands, Vanuatu, Wallis and Futuna
  North and South Asia	Brunei, Cambodia, China, Guam, Guangzhou, Hong Kong, Indonesia, Japan, Korea, Laos, Macau, Maldives, Malaysia, Mongolia, Myanmar, Philippines, Russia Euro-Asia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Vietnam
  Central Asia	Afghanistan, Bangladesh, Bhutan, India, Nepal, Pakistan
  North America	Alaska, Canada, Mexico, St Pierre and Miquelon, USA
  Central America, Hawaii and Caribbean	Anguilla, Antigua, Aruba, Barbados, Belize, Bermuda, Bonaire/Sint Eustatius/Saba, British Virgin Islands, Caracao, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador,   Grenada, Guadeloupe, Guatemala  Haiti, Hawaii, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Puerto Rico,  Saint Barthélemy, St Kitts, St Lucia, St Maarten, St Vincent and the Grenadines, The Bahamas, Trinidad and Tobago, Turks and Caicos, US Virgin Islands

   

• Star Alliance Award Rules Collapsed Content

  • Award flights are permitted for round/return trip travel on scheduled flights operated by Star Alliance carriers.
  • Most direct route must be used, additional award miles will be required should the journey not be based on the most direct route. 
  • For Award reservations made more than 96 hours before scheduled flight departure time, the ticketing time limit must be less than or equal to 72 hours from the time the reservation was made.
  • For Award reservations made 96 hours or less before scheduled flight departure time, the ticketing time limit must be less than or equal to 24 hours from the time the reservation was made.
  • A maximum of six travel segments are allowed per itinerary (including RSA domestic add on sectors).
  • A maximum of four travel segments are allowed per itinerary (excluding RSA domestic add on sectors).
  • The outbound and return portion of your journey must be booked at the same time.
  • Reservations must be confirmed at time of booking.
  • Waitlisting is not permitted.
  • Reservations and ticketing can only be done through South African Airways offices.
  • When travel involves more than one carrier, all airlines must be Star Alliance carriers.
  • Star Alliance Awards are permitted if the reservation includes SAA sectors only.
  • Miles will be quoted per redemption class and sector if award travel is booked in a variety of booking classes i.e. a combination of Economy, Business and First class.
  • No stopovers are allowed for purely Domestic travel or if the itinerary includes European cities only.
  • No stopovers permitted on Awards used within the USA only. USA routes within the 51 states of America.
  • One Stopover is permitted in addition to the point of turnaround for intercontinental travel only. (A stopover is a lapse of more than 24 hours between your arrival and departure at any transfer point) Exceptions may exist in some countries where a stopover is determined within 24 hours.
  • Backtracking is not permitted. (routing cannot include the same city more than once in each direction) Travel must be via the most direct routing.
  • Travel is subject to the blackout dates and capacity control of individual Star Alliance carriers.
  • Re-routing of tickets are not permitted.
  • Only one open jaw per Award is permitted but must return to country of origin (valid on intercontinental Sectors only).
  • Voyager rules apply for ticket validity/date of booking/Award changes, refunds etc.