FAQs
For your convenience, please find a list of frequently asked questions.
Please find Frequently Asked Questions below that you can peruse with the intention of answering your questions briefly.
Please find Frequently Asked Questions below that you can peruse with the intention of answering your questions briefly.
If a minimum of 6 000 (six thousand) Tier Miles were flown on SAA operated flights for the period 1 January to 31 December preceding the date of expiry, miles will not expire.
If a Lifetime Platinum member spends a minimum of R300 000 (three hundred thousand Rand) on the SAA Voyager credit or cheque card during the period January to December preceding the date of expiry, miles will not expire.
When one of these thresholds have been achieved, bonus miles with a validity of one (1) year equalling the total number of miles due to expire, will be awarded (reinstated) on 1 April.
If members did not achieve one of the above thresholds and have miles due to expire, miles must be used before 31 March.
To prevent your miles from expiring on 31 March 2024, you only need to have one accrual or redemption activity during the 2023 calendar year.
SAA has created the Voyager Wallet, which enables you to transfer the value of open unused tickets or credit vouchers into Voyager miles. This will give you the flexibility to redeem your miles with any one of our 34 Voyager program partners.
Conversion to the Voyager Wallet will give you, full control over the value of your credit in the form of miles. The Voyager miles will be valid for 3 years and allow the flexibility to book awards for yourself or anyone you nominate. Your miles can be redeemed on any one of Voyager's 29 airline partners or should you no longer wish to fly, Voyager has several non-airline redemption partners available.
Please provide us with your Voyager membership number and details of your existing credit voucher or open unused ticket details (issued on South African Airways (083) paper valid for travel up to 23 August 2021) on this link.
The value of your voucher or unused ticket will be converted to Voyager miles and credited to your Voyager Account within 7 – 10 working days.
WELCOME ABOARD
WELCOME ABOARD
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